One Way to Handle a “Short Term Cash Flow” Objection

If you’re a consultant that works on retainer, you’ve heard the objection,

“Sounds great, but I’m having a short term cash flow problem. Call me in 3 months.”
Now don’t get hung up on the details. Sometimes it’s two weeks. Sometimes they say, I’ve got a big expense coming up. Sometimes it’s some other extra outflow or missed influx of cash, but the big picture point is that your prospect is telling you that they’d buy if they had the money.
Handling the objection is a thirteen step process.
  1. Tell them that you understand. Something like, “I understand. Not unusual. Frankly, if you had enough cash, you probably wouldn’t even be talking with me. Isn’t that true?”
  2. If they say, “Yes.”, skip to #4. If they say, “No.”, ask, “Really, why would you work with me if you had enough money?”
  3. After they share their reason, you’ll say, “Sounds like you’re after growth when you’re not growing and more growth when you are growing. Did I get that right?”
  4. Continue with, “The problem is that it’s not unusual for us to have to work together for 3-6 months before you see significant results and you’d have to invest $15,000 and 2-300 hours in order to make it work. Did you realize that?
  5. If, “Yes.”, skip to #7. If, “No.”, say, “Glad that I asked. Is it safe to say that even if you had the $15,000, you wouldn’t be able to commit the time to make our efforts pay off?”
  6. If, “Yes.”, you’re done. Get out of there! If, “No.”, go to #7.
  7. Say, “wait a minute. This is something that you really want to do? (Wait for yes/nod.) You’d be willing to commit the time, learn new stuff, follow directions, put in the necessary time and do whatever it takes to get the growth that we’re looking for?” (Wait for yes/nod.)
  8. Ask, “Can you use a credit card?” (Wait for an answer. If yes, use it. If no, next.)
  9. Ask, “Do you have a credit line?” (Wait for an answer. If yes, use it. If no, next.)
  10. Ask, “Do you have a close relationship with a banker?” (Wait for an answer. If yes, use it. If no, next.)
  11. Ask, “Can you do a personal asset loan?” (Wait for an answer. Expect them not to know what it is.)
  12. Say, “Don Battis’s company can sometimes arrange for a short term personal asset loan that will allow you to make this happen. Would an introduction help?”
  13. If they say, “No.” you reply with, “So, it’s something else.” Then handle that objection. If they say, “Yes.”, you say, “I’ll introduce you to Don and have him call you.”
Advertisements

2 thoughts on “One Way to Handle a “Short Term Cash Flow” Objection

  1. Notice that the steps in the process eliminate other objections and isolate and confirm that there’s only one reason for not buying.BTW, how do I know this works? Call me and say, “Rick, I need you to help me with sales. I’m willing to commit the time, learn new stuff, follow directions, put in the necessary time and do whatever it takes to grow. I just don’t have $15,000.” You and I will talk briefly and if appropriate, I’ll introduce you to Don.

  2. Classic. Not sure if I love this post but it is entertaining and raises some good points. The advice regarding cash flow is spot on. Saying you don’t have the money is just an excuse that you can replace with “I don’t know if I want to commit” or “I’m not sure I’m smart enough to pull this off.” Now we get to the controversial part you say essentially to borrow the money? Well this is America after all and that is the American way isn’t it? I see a ton of value in what Don does and this article makes some great points.Will I take this advice, store it and refer to it? Yes, for sure.Will I use it? Stay tuned.Classic Rick.

Care to share what you think?

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s