Howard Berger Company gives great service, but…

This story starts about a year ago.

December, 2011 I bought a ComfortZone Heater from Reny’s in Maine.
We used it during that heating season, but when I turned it on this year it didn’t work. So, I did a Google search and found Howard Berger Company. I called the company and was told to return the heater to the company for service.
I returned the heater in October and they received it on 10/18.
On 11/5, I sent this email, “Per your instructions, I returned my defective heater to your facility for replacement.
The tracking number is 1Z***.
It was delivered to you on 10:47 AM on 10/18/2012.
I haven’t received any acknowledgement of receipt by you, nor have I received a replacement. I just called and your phone is busy.
Please advise at your earliest convenience.
Stacey Anderson replied the same day, “Hello – can you tell me the model # heater that you sent back? Thanks“.
Me, same day, “CZ2011C, but shouldn’t you know that?
You have the heater with all requested documentation.
Two days later, Stacey replied, “Please send your mailing address to me – I have the heater ready to ship. Thank you, Stacey
I replied with my address that day.
9 days later, my replacement heater arrived. I sent this email the next day. “Stacey,
Thank you for helping. The heater arrived yesterday.
BTW, after our last email exchange, I realized that you were in New Jersey and were in the path of Hurricane Sandy. How badly were you affected?
Two days later (11/19), Stacey replied, “Your welcome. We lost electric for two weeks – Thanks for asking – enjoy the heater.
I replied, “I will enjoy the heater and I appreciate that you handled this despite Sandy. Do you have a feedback or testimonial page? or would you rather I just post something about how wonderful you are on my blog and in social media?
10 days later (11/29), Stacey replied, “Hello – you can said to Sorry so late – been so busy. Hope you are enjoying your heater. Thanks Stacey
Two points –
First, this company gave me great service even though they had been hit by Hurricane Sandy and were without power for two weeks when I was being a pain in the neck. Thank you. Thank you. Thank you. Great company. Deserve to be successful. (BTW, I read their company history page. Interesting story and just received an investment to continue growth. Awesome!
But –
Second, imagine if they could get found! I looked for Twitter and Facebook links. Couldn’t find them. If I send this to the orders email, the company knows that Stacey did a good job. If I put it on Facebook, Twitter, my blog, or the rest of the internet, potential customers know.
To wrap up, Howard Berger Company has a great product line and great service. Please RT, post and forward this message to tell your friends this story.
Also, click on their ‘orders’ email link above and tell them that they should hire me to help them into the 21st century.

End 2012 Strong to Start 2013 Stronger

“Wait ’til next year!”

How many sports fans ended the season with that resolve?
How many fans gave up on their team before they were mathematically eliminated?
Yesterday, a business owner used my scheduler to schedule a call with me. In the agenda section, he wrote, “Goal to walk away sharing game plan for 2013 and seeing if you want to be a part of it”.
So, during the call, he told me that he wanted to have 5 retainer clients. He also told me that he had no money to pay me to help him. I told him to read “Grow Sales With Social Media” and decide what he really wants me to do, if anything.
Contrast that with one of my clients. He’s looking to grow by $2 million in 2013 and we started 3 weeks ago. We’ve already started having conversations with prospects. We’ve got more appointments scheduled and the pipeline is filling up.
The Red Sox have a new manager, are signing new players and started selling 2013 tickets. Returning players have started their winter regimen to make sure that the 2013 season isn’t a repeat of 2012. They’re not ‘waiting til next year’. They’re spending money, making changes and working now!
So, to the business owner that I spoke to yesterday, I ask, “How many of those 5 clients can you sign in December? 5 clients in one month? Hell, some of your competitors have signed 10 clients in a month.”
So, how about you? Are you setting yourself up for a repeat of 2012 in 2013? Is that OK? What are you doing about it today? Will you end 2012 strong to start 2013 stronger? Want help? Schedule a call with me.
Do you have a friend that wants to do better? Send them this article. Have them schedule a call with me.