How do you feel when the train is late? How do you feel when your flight is delayed? How do you feel when your mechanic says Tuesday, but your car’s not ready on Tuesday? How would you feel if you showed up at your college calculus class and their was a note on the board from the professor saying, “Went to the beach.”? Did you ever have a paper boy not deliver? Remember how it felt? How many jokes are there about contractors going over budget and past the timeline? How about the Big Dig? Massachusetts is a laughing stock? How many billions over budget? How many years late? Crappy quality. Still not done.
Whose fault is this? Why do buyers allow sellers to change the rules after the deal is done? Once the agreement is made, isn’t it done? Shouldn’t the seller deliver what they promised when they promised it in the manner that they promised it? Shouldn’t the buyer do their part in a timely manner? Provide input? Make decisions? Pay the invoice?
I ran a training session today. I started at 9 because that’s what I promised. I was in the room at 8:45, but I said 9. If I started at 8:59 and someone shows up at 9, they have the right to make me start over. The agreement was 9. I finished the agenda at 11. Someone might have to leave right at 11. I don’t want them to be late because I didn’t finish the class on time. I did stay later for the people that wanted to stay, but the official agenda was finished. What’s wrong with black and white? If someone orders a can of black and a can of white, isn’t that what they want? Do we have any right to deliver two cans of gray and hope it’s close enough?
I apologize for the tonality here. I guess the message is two-fold. When you are the buyer, want what you buy, buy what you want, and hold the seller accountable. When you are the seller, set the example.
If you haven’t already, you may want to re-read this. https://therainmakermaker.com/2006/07/03/inside-the-magic-kingdom-at-disney-world.aspx