So, yesterday a prospect told me that they didn’t want to buy and when I didn’t try to handle an objection that contradicted something that they had already said, they acted surprised, but I knew that they didn’t want to buy and I didn’t want to prolong the call. Later, I sent an email that acknowledged their surprise and explained why I ended the call. He replied that I was arrogant and border-line rude.
Today, a prospect indicated that they felt pissed off and pressured. Why? because they want the world to be nice. Nobody lies. Nobody has an agenda. Funny thing is that I watched a client from hell walk all over this prospect, they were nice about it, but they were beating this prospect up on results, responsibility and price…. but they were nice about it. I was blunt because this prospect needs to do something drastically different if they want different results.
Then the Fedex man came. He’s got a package from Wine.com. In it there was a note that read:
“Thanks for all your help Rick.
I figured the Ball Buster wine was right up your alley. Dan”
How can I argue with that? Did you read yesterday’s post?