A wife asks her husband, “Would you please go shopping for me and buy one carton of milk and if they have avocados, get 6?”
sobbing wife. Tearfully, she explained, “It’s the druggist. He
insulted me terribly this morning on the phone. I had to call
multiple times before he would even answer the phone”.
the druggist and demand an apology. Before he could say
more than a word or two, the druggist told him: “Now, just
a minute, listen to my side of it. This morning, the alarm
failed to go off, so I was late getting up. I went without
breakfast and hurried out to the car, just to realize that I’d
locked the house with both house and car keys inside and
had to break a window to get my keys”. “Then, driving a
little too fast, I got a speeding ticket. Later, when I was
about three blocks from the store, I had a flat tire.” “When I
finally got to the store, a bunch of people were waiting for me
to open up. I got the store opened and started waiting on these
people. All the time,the darn phone was ringing off the hook.”
cash register drawer to make change, and they spilled all over
the floor. I had to get down on my hands and knees to pick up
the nickels, and the phone was still ringing. When I came up I
cracked my head on the open cash drawer, staggered back
against a showcase with a bunch of perfume bottles on it.
Half of them hit the floor and broke.”
is still ringing with no let up, and I finally got back to answer it.
It was your wife. She wanted to know how to use a rectal
………. all I did was tell her.”
The Worcester Business Journal asked if I’d write about Growing Sales with Social Media. Please read it there and feel free to comment, either there or here.
On November 21, 2012 8:18 AM, George wrote:
Do we know each other? Have we ever met or spoken?
Casey Lockwood wrote a guest post for my blog last week about connecting on LinkedIn. You can read it here.
Bottom line is that I don’t know that we know each other well enough to connect, yet. However, if you’re open to having a conversation just hop on my calendar (http://therainmakermaker.youcanbook.me/) and I’ll do the rest.
I’m not a sales manager. Well, technically, I am…at least that’s what is says on my business card. I don’t like to think of myself that way, though. I’ve got a bad connotation with the title, so I don’t go by it. I think of someone who’s barking demands with a fear-inducing leadership style. Never knowing if a job is secure or not, just yelling at people to do more.
People have different personalities, and that shows up in sales reps just like it does anywhere else. I need to know what makes one person tick over another. I need to know whether someone needs me to set the bar higher for them, or get down in the trenches with them and help them get out of a hole they dug. Monday’s come around like clockwork, and I want to start the week off with a word to my team that is both a kick in the ass and a pick me up. I need to know if it’s money, material items, or more time out of the office that gets my peoples engines revving. When I figure those out, I need to be able to put goals in front of them that make them stretch for their betterment. I guess you can call that being a sales manager, but I think of myself more of a motivator.
My reps time is really valuable to them, and it has to be even more valuable to me. Invites to internal meetings, issues of customer service that they’re not as equipped to handle as our customer service team may be, and requests from colleagues that take them away from their sales efforts – all of these things are distractions, and it’s really my job to keep my reps free from them. You’re in sales, you understand the necessity of hitting your goals, whether you need to hit monthly or quarterly sales goals, you know that any time off of the phone building relationships and prospecting affects you financially. If I’m not able to help keep my reps from these types of diversions, they’re going to feel it, and ultimately, so will the business. You see, I don’t really think of myself as a sales manager, but rather a guardian. I need to guard my team’s time so that they can focus on their goals.
There’s so much more that I need to do that isn’t necessarily encompassed by my title, but like I said, technically, I’m a sales manager. It even says so on my business card.
As you know, I’m a salesman. Sometimes, I’m also a businessman, a bill collector, a consultant, but I’m a salesman first, last and always. I got an email today that made me reflect on how my tools have changed over the years.
- know SalesForce.com
- work with clients that have salespeople (not just a salesperson)
- be active in social media
On 10/16, Casey Lockwood sent me this LinkedIn invitation. “Hi Rick,
A huge fan of what you’re doing. Know Pete Caputa, Corey Beale, and Mark R. as well.
Would love to connect professionally.
- Casey Lockwood” To which I replied, “Have we ever met or spoken?” The ensuing exchange resulted in this guest post. Enjoy!
Understanding that this new “connected economy” is a powerful tool for young business professionals, a plan is essential.
- He wanted to know WHY I wanted to connect.
- He wanted to know that he could trust me; To know and fully believe that he can connect me with his network for the benefit of both parties.
Yesterday I received a joke from a friend and while I was laughing and shaking my head, I posted it as “Albert Einstein on Sales“. If you didn’t see it, you should, whether you’re a 20-something or in your golden years. It’s six funny/sad pictures that depict a hilariously deadly truth.
- Stop laughing or shaking your head at people that are ‘thumbing’ their smart phones. They might be buying from your competitor. On the flip side, don’t laugh at those people that are talking on their phone. They may also be buying from your competitor. Learn to communicate the way they want to communicate.
- This one’s tough. Ask yourself if you’ve allowed mediocrity into your life. If you think that you may have, have a conversation with someone that won’t be nice to you. I don’t mean that they’ll be mean, but they can’t sugar-coat the truth. They have to help you dig into the what and the why. You may have to pay them for an objective analysis.
- Finally, hire somebody that’s different from you to help you kick start 2013. If you’re comfortable with virtual, get someone that’s comfortable with real. If you’re a technical introvert, get someone that’s a social butterfly. If you have a flip phone, get someone with a Droid (or an iPhone). The important thing is to get someone that will help you CHANGE and not allow you to be lenient with yourself.
The day that Albert Einstein feared may have arrived.
A few years ago, I worked for an outsourcing business that had a very successful track record in retaining its clients. Its clients were blue-chip companies, the contracts were multi-year deals worth several millions pounds.
We were to listen out for opportunities. If the client mentioned an IT related problem or an area that wasn’t working in their business, we were to pass that information up to the account managers.
We were to constantly look for ways to deliver better value to our clients. If that meant we found a way to reduce the amount of money they spent with us on a specific service, then that is what we would do, because, in the end, the bigger picture was the multi-million pound deal and not the £10,000 saving on hosting we passed on.